"mazda616" (mazda616)
10/17/2016 at 19:52 • Filed to: CX-5
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"mazda616" (mazda616)
10/17/2016 at 19:52 • Filed to: CX-5 | 1
| 9 |
I hope the liftgate latch issue is resolved. And I hope our purchased extended warranty covers it.
As of now, when we press the liftgate’s button, the gate unlatches with a hard “thud” rather than the soft “click” it used to. And, we have to slam it with all of our might (not an easy task for my 5 months pregnant wife) to get it to fully close and the car to realize it’s closed (i.e. to turn off the cargo area light and the “door open” light in the gauge cluster).
Best I can see, the latch that moves back and forth isn’t engaging and disengaging all the way. It moves 3/4 of the way down, pauses, and then moves the rest of the way. Or, it just stays at 3/4 of the way. I suppose its little motor is wearing out. A minor but very odd issue for a four-year-old vehicle with 39,000 miles.
Either way, we need it fixed ASAP because a crossover without a functioning liftgate is just a tall, annoying car.
Phyrxes once again has a wagon!
> mazda616
10/17/2016 at 20:03 |
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Hopefully the Mazda dealer is awesome and will take care of it.
arl
> mazda616
10/17/2016 at 20:08 |
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I hate getting my car fixed at the dealer. I took my Accord in to get the stereo fixed under extended warranty (when I turn the volume up, it goes down. When I turn it down, it goes up. Wheeeee!). And they could not locate my extended warranty in the dealer system. It was like I never bought it. I had to go home,sift through the car paperwork, and fax it to them to prove I had the warranty. They finally conceded I had the extended warranty, but why, why, why must dealerships make it so painful to do business with them?
Maybe there’s a patron saint of automobile repair I can offer penance to before my next journey to the altar of stealership pain and suffering?
On that cheery note, good luck with the Mazda!
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mazda616
> arl
10/17/2016 at 20:14 |
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We really like our dealer. But, it’s not the one we bought the car from. That dealer sucks. The one we go to is about 40 miles away but the difference in service is worth it.
They have had trouble locating the warranty before, but that’s because we didn’t buy the car there nor had we given the warranty company our new address. I fixed that this time so hopefully it’ll go more smoothly.
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mazda616
> Phyrxes once again has a wagon!
10/17/2016 at 20:15 |
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They’ve been great as far as maintenance and the purchasing experience with my 6. Fingers crossed this goes well, too.
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Phyrxes once again has a wagon!
> mazda616
10/17/2016 at 20:21 |
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As the VW court date is tomorrow I’m stalking local inventory. Finding something without a black interior is harder than I thought it would be.
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arl
> mazda616
10/17/2016 at 21:07 |
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Glad you have a good dealer to go to. Always makes a difference when you trust the dealer to make it right.
shop-teacher
> mazda616
10/17/2016 at 22:35 |
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It’ll be covered under warranty.
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mazda616
> shop-teacher
10/17/2016 at 22:42 |
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I sure hope so. I have read some bad things about the company our warranty is through. The terrible dealer we bought it from lead us to believe it was through Mazda, and it’s not.
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shop-teacher
> mazda616
10/17/2016 at 23:22 |
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Gotcha. Well, good luck then!